Privacy statement

We value the trust you put in Marcs Golfshop and all personal data you will send us will be treated with the upmost care and confidentiality.

Marcs Golfshop processes personal information in compliance with this privacy statement. For further information, questions or comments on our privacy policy, please contact:
Marcs Golfshop – M.G.S. bv
Felix Timmermansstraat, 10
B – 8301 Knokke-Heist
info@marcs-golfshop.com

Purposes of the processing
Marcs Golfshop collects and processes customers’ personal data for customer and order management, customer administration, quotation, order and delivery follow-up, invoicing, solvency follow-up and the sending of marketing and personalised advertising.

Legal foundation for the processing
Whenever you decide to request a quotation or pass an order with Marcs Golfshop, we will ask you some personal data in order to be able to treat this request or order.
Personal data is processed based on Article 6.1. (a) consent, (b) required for the implementation of an agreement, (c) required to satisfy a legal obligation, (f) required for the protection of our legitimate interest in entrepreneurship, of the General Data Protection Act.

Insofar as the processing of personal data takes place based on Article 6.1. (a) consent, customers always have the right to withdraw the given consent.

Transfer to third parties
If required to achieve the set purposes, the customers’ personal data will be shared with other companies in the Marcs Golfshop group within the European Economic Area, which are linked directly or indirectly with Marcs Golfshop or with any other partner of Marcs Golfshop.

For payments of items you order with Marcs Golfshop we offer you two options:
1) Payment per Buckaroo: for the treatment of all electronic online or offline payments on our website we make use of the services of our Payment Provider “Buckaroo”, www.buckaroo.nl
For your payment you will be directed to the secure server of Buckaroo where the necessary data for you payment will be asked. Marcs Golfshop has no access to these data and will not be able to consult them.
2) Payment direct to Marcs Golfshop: payment of the order / invoice is done by a normal bank transfer you will pass yourself at your own bank or through your own personal (secure) online banking program, after you have received our invoice. You will therefore not have to give or send us any financial information.

Payment after delivery: In case your wish to pay your order after receiving the goods, it is possible we will check your creditworthiness and for this check we would have to use an external party would will only be allowed to use your data for this purpose.
In case your invoice has not been paid on the expiry date mentioned on this invoice, we, or a third party, will contact you by e-mail, telephone or letter to remind you of the expiring of the invoice. If our invoice is not paid after this reminder your data will be put at the disposal of a lawyer, collection agency or bailiff who will than collect this invoice for us.

Marcs Golfshop guarantees that these recipients will take the necessary technical and organisational measures for the protection of personal data.

Retention period
Personal data processed for customer management will be stored for the time necessary to satisfy legal requirements, in terms of bookkeeping, among others (minimum 7 years).

Right to inspection, improvement, deletion, limitation, objection and transferability of personal data
The customer has at all times the right to inspect their personal data and can have it improved/improve it should it be incorrect or incomplete, have it removed, limit its processing an object to the processing of their personal data based on Article 6.1 (f), including profiling based on said provisions.

Furthermore, the customer is entitled to obtain a copy (in a structured, standard and mechanically readable form) of their personal data and to have said personal data forwarded to another company.
In order to exercise the aforementioned rights, the customer is requested to:
- Adjust the settings of their customer account; and/or
- Send an e-mail the following address: info@marcs-golfshop.com.

Direct marketing
Marcs Golfshop can use your personal data for internal market research, internal statistic purposes and to keep you informed by e-mail of any developments on our website, f.i. new products or promotions.
Your personal data will, under no condition, be put at the disposal of or be sold to a third party for marketing purposes.

The customer is entitled to object free of charge to the processing of their personal data aimed at direct marketing.

Cookies:
We use cookies to improve and personalize your experience on our website, analyse our traffic and personalize ads. We use also third party cookies.

Functional cookies:

• pref-cookies-pt, ux, ads

These are:
These cookies will memorise during a period of six months that you accepted the use of cookies and the preferences you saved.

Cookies placed by:
Marcs Golfshop

Do we ask your permission?
No, this is a functional cookie.

Will the information be passed on?
No

• Magento cookies:

mage-cache-sessid, mage-cache-storage, mage-cache-storage-section-invalidation, mage-messages
mage-translation-file-version, mage-translation-storage, magepal-enhanced-ecommerce
product_data_storage, recently_compared_product, recently_compared_product_previous
recently_viewed_product ,recently_viewed_product_previous
These are:
These cookies will remind during a period of six months that you accepted the use of cookies and the preferences you saved.

Cookies placed by:
Marcs Golfshop

Do we ask your permission?
No, this is a functional cookie.

Will the information be passed on?
No


Analytics cookies:

• Analytics.js

These are:
Analytics scripts to collect anonymous information about the use of our website.

Cookies place by following domains:
google-analytics.com.

Following cookies are used:

Name  /  Period of use
_ga  /  2 years
_gat  /  10 minutes
_gid  /  24 hours
_utma  /  2 years
_utmt  /  30 minutes
_utmb  /  30 minutes
_utmc  /  end of browser session
_utmz  /  6 months
_utmv  /  2 years

Cookies used for:
Keeping record and measure anonymous website statistics and conversions on our website. This information is being collected on the servers of Google. The information is used to get an insight on behaviour during browser session to improve the use of our website.

Do we ask your permission?
Google Analytics is automatically placed but configurated so that website information and IP address will be anonymous. In case you accept UX cookies your IP address will be passed on.  Google Analytics will place cookies to recognise your device and saved session information.

Will the information be transmitted?
Yes, website statistics will be passed on to Google as well as an ID to recognize the user. The ID will only be used by Google for own purposes and will not be connected with other personal information Google might have from you.
Google privacy statement


Experience cookies:

• Hotjar

These are:
An analytic script that gathers anonymous website information for analytic use.

Cookies placed by following domains:
static.hotjar.com.

Following cookies will be placed:
_hjClosedSurveyInvites, _hjDonePolls,  _hjMinimizedPolls, _hjDoneTestersWidgets, _hjMinimizedTestersWidgets, _hjIncludedInSample, _hjShownFeedbackMessage, _hjid.

All cookies will be placed for a period of 365 days.

Cookies are used for:
Keep record of scrolling, clicking and visitor behaviour on our website. This is used to measure conversion funnels, record sessions and generate heatmaps. This is done completely anonymous.

Do we ask your permission?
Yes, the cookies will be place after you accept our cookie-statement.

Will the information be passed on?
Yes, the information will be passed on to Hotjar.
Hotjar privacy statement

Advertising cookies:

• Double Click cookies

These are:
Tracking cookies.

Cookies placed by following domains:
.doubleclick.net, googleads.g.doubleclick.net, https://www.youtube.com/iframe_api

Following cookies will be placed:
IDE, id, DSID, _drt_

Cookies are used for:
To recognize you for remarketing purposes, keep record of conversions that have been done and to be able to offer you personalized adverts based on your behaviour on our website.

Do we ask your permission?
Yes, the cookies will be place after you accept our cookie-statement.

Will the information be passed on?
Yes, the information will be passed on Google.
Google privacy statement.

• Google Ads conversion tracking:

These are:
Tracking cookies.

Cookies placed by following domains:
googleadservices.com

Following cookies will be placed:
AID,DSID,FLC,TAID, exchange_uid, Com

Cookies are used for:
Keep record and measure conversions of Google Ads-campaigns on our website to determine the effectiveness of these campaigns to be able to optimize these adverts.  

Do we ask your permission?
Yes, the cookies will be place after you accept our cookie-statement.

Will the information be passed on?
Yes, the information will be passed on to Google.
Google privacy statement.

• Bing Ads universal event tracking:

These are:
Tracking cookies.

Cookies placed by following domains:
.bing.com

Following cookies will be placed:
MUID,SRCHD,SRCHUID,SCHUSR

Cookies are used for:
Keep record and measure conversions of Bing Ads-campaigns on our website to determine the effectiveness of these campaigns to be able to optimize these adverts.  

Do we ask your permission?
Yes, the cookies will be place after you accept our cookie-statement.

Will the information be passed on?
Yes, the information will be passed on to Bing.
Bing privacy statement.

Depending on the art of cookies, the maximum storage time is 24 months after your last visit to our website.

Complaint
The customer has the right to file a complaint with the Belgian Privacy Protection Commission (35 Rue de la Presse, 1000 Brussels - commission@privacycommission.be).